Severity & Service Level Guarantees

Values Tax policy is to respond to all clients queries within 24 hours. An incident ticket is assigned a priority number based on the nature of the issue.

Level 3: Normal
General queries, Other services, File status and any information regarding Tax Payer

Initial Contact: < 24 hours
Status Update: 24 hours
Management Escalation: 48 hours
Email ID: webmaster
Other Option: Send a message to concern Preparer of your Tax Return

Level 2: High
The Tax Payer can access the Values Tax services; however one or more significant response required

Initial Contact: < 12 hours
Status Update: 12 hours
Management Escalation: 12 hours
Email ID: ajay
Other Option: Send a message to webmaster from your login

Level 1: Critical
Outage of Values Tax Services

Initial Contact: < 6 hours
Status Update: 6-8 hours
Management Escalation: Immediate
Email ID: management

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